Please visit our EU or UK shop for international orders.
It’s free to the US for orders over $400. For international shipping price will be calculated at checkout.
Please note the customer is responsible for all duty/custom fees associated with the purchase.
Because it’s your Kimai, we want to be sure your piece arrives safely. So you will need to sign for a delivery from us.
It usually takes up to 8-10 working days for you got get your order. Unless it’s a Bespoke piece or out-of-stock find, which can take up to 15 days. If you’re in a hurry we’ll do our best to take care of you – just drop us a line at email@example.com.
As we require signature upon delivery, we can’t deliver to a PO Box.
You can track your Kimai anytime on DHL Express. If it says it’s been delivered but it hasn’t – get in touch and we’ll get on the case.
The US Customs office might charge duties and taxes once it arrives in the States.
Returns and refunds
We’re confident you’ll love your Kimai jewelry. But if you don’t for any reason - and it’s unworn, without any marks - we can offer a refund up to 5 days after it arrives.
Unfortunately we can’t accept returns on rings, customised or bespoke pieces.
No, you’ll need to cover the shipping cost. But it’ll be deducted from your refund so you won’t need to worry about it at the Post Office.
Because of the nature of customised and bespoke pieces, we can’t offer a refund unless there’s been a slip up on our side.
Simply drop us a line at firstname.lastname@example.org we will send you a shipping label to attach on the same box.
Of course, so long as your jewelry hasn’t been worn and is in its original state. You’ll only need to cover the shipping cost of the return, which we’ll deduct from your refund.
Yes, we can arrange an exchange but you'll have to cover the additional return and delivery cost.
We’d love that. Simply contact us at email@example.com and tell us what you’re looking for.
All Kimai pieces are designed to last. But for peace of mind, your jewelry comes with a warranty to cover the possibility of manufacturing defects. Our warranty doesn’t cover general wear and tear, loss or theft of jewelry (once marked as ‘delivered’ by the courier). And we can’t take pieces back if they’ve been altered by another jeweler.
If you have any questions about your warranty just drop us a line firstname.lastname@example.org.
All our bracelets come with an extra jump ring so you can wear them long or short. However fits your style best.
We want to give you as much choice as possible (to layer or not to layer today, that is the question…). So all our necklaces are adjustable to wear at full length – 18 inches – or clasp shorter to 15 inches.
They are. Kimai diamonds are identical in chemical composition to mined diamonds, only they’re made using solar energy in a lab. All that’s different is the impact our diamonds have socially and ecologically – which is significantly less.